How to send your JetWave eFoil for yearly check-up?

To send your JetWave eFoil for a yearly check-up as required by our warranty terms, follow these steps:

1. Contact JetWave Support:
   Get in touch with our customer service via email or phone to arrange the yearly check-up. Provide the serial number of your power module and battery, along with your purchase details.

2. Prepare the Power Module and Battery:

   • Clean the power module and battery thoroughly to remove any salt, dirt, or residue.
   • Ensure the components are dry and free from visible damage.
   • Pack only the power module and battery - no need to send the entire board.

3. Packaging:
   Use the original packaging or a sturdy box to securely pack the power module and battery. Protect them with adequate padding to prevent damage during transit.

4. Ship the Items:
   Follow the shipping instructions provided by JetWave support. We'll recommend the best courier service or provide a collection option. Ensure all shipping labels and documentation are filled out correctly.

5. Inspection and Maintenance:
   Once we receive the power module and battery, our technicians will conduct a detailed inspection and perform any necessary maintenance. If repairs or replacements are needed, we will inform you.

6. Return Shipping:
   After the check-up is completed, the power module and battery will be shipped back to you, fully inspected and ready for use.

This yearly check-up ensures the optimal performance and safety of your eFoil, in line with our warranty terms.